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Skills

A collection of technical and professional tools developed across a career in software, retail, and operations.

(Tap or hover over any skill for a description.)

Development & Programming

  • •Python 3
    A general-purpose programming language I've used for data analysis, automation, and building Mac applications in a classroom setting.
  • •Jupyter Notebooks
    An interactive environment for writing and running Python code, ideal for exploration and documentation.
  • •HTML / CSS
    The foundational languages of the web, used to structure and style pages like this one.
  • •JavaScript (fundamentals)
    The programming language that powers interactivity on the web.
  • •Web Development with Gemini & Claude Code
    AI-assisted development tools I've used to build and iterate on this site.

Apple Retail Tools

  • •EasyPay
    Apple's mobile point-of-sale system, used by retail specialists to process transactions anywhere on the floor.
  • •Mobile Genius
    Apple's internal system for creating and managing repairs, and customer cases.
  • •Concierge
    Apple's customer check-in and queue management system used at the store entrance.
  • •Prism
    Apple's tool for Voice Specialists in the Online Store to manage customer interactions.
  • •Toolbox
    Apple's tool for managing orders in the Online Store.

Project & Quality Management

  • •Wrike
    A project management platform used to plan, track, and coordinate projects or other group activities.
  • •Mozaic
    Apple's system for managing CapEx project approval and scheduling.
  • •Caliber
    A reporting dashboard to manage UAT testing progress.
  • •Radar
    Apple's internal bug tracking system, used to log, monitor, and follow up on software defects.

Collaboration & Communication

  • •Slack
    Team messaging platform used for real-time communication and remote support.
  • •Webex
    Cisco's video conferencing platform, used extensively for remote meetings and training sessions.
  • •Quip
    Salesforce's collaborative document and spreadsheet tool, used for shared documentation.
  • •Chorus
    An Apple tool for making internal documentation available to teams.

Productivity

  • •Pages / Numbers / Keynote
    Apple's iWork suite covering word processing, spreadsheets, and presentations.
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